Between

Entre

FIRST PARTY

PARTE DAHULUK

Vorakai, Lda, TIN: 1419352, with headquarters at Palm Business, Block F, Fatumeta, Bairo Pite, Dom Aleixo, Díli, Timor-Leste, duly represented by Mr. Jecry C. Marcal, CEO Vorakai,Lda,

Vorakai, Lda, NIF: 1419352, ho sede iha Palm Business, Bloku F, Fatumeta, Bairro Pite, Dom Aleixo, Díli, Timor-Leste, reprezenta legalmente husi Sr. Jecry C. Marcal, CEO Vorakai, Lda,

Hereinafter referred to as the "First Party".

hanaran tuirmai nu'udar "Parte Dahuluk".

SECOND PARTY

PARTE DARUAK

Mr./Ms./Company: {{billing_first_name}} {{billing_last_name}}

Sr./Sra./Kompañia: {{billing_first_name}} {{billing_last_name}}

ID/TIN: {{billing_address_2}}

ID/NIF: {{billing_address_2}}

Address: {{billing_address_1}}

Hela-fatin: {{billing_address_1}}

Hereinafter referred to as the "Second Party" or "Client".

hanaran tuirmai nu'udar "Parte Daruak" ka "Kliente".

The First Party and the Second Party shall collectively be referred to as the "Parties".

Parte Dahuluk no Parte Daruak, hamutuk, sei bolu nu'udar "Parte sira".

CLAUSE 1 – NATURE OF SERVICE AND MASTER ACCOUNT CONTROL

KLAUZULA 1 – NATUREZA SERVISU NIAN NO KONTROLU KONTA PRINSIPÁL (MASTER)

1.1 The First Party provides Starlink internet connectivity services as an independent service provider and sole authorized aggregator.

1.1 Parte Dahuluk fornese servisu konetividade internet Starlink nu'udar fornesedór servisu independente no agregadór úniku ne'ebé autorizadu.

1.2 The First Party is the sole and exclusive holder, administrator, and controller of the Starlink master account used to provide internet services to the Second Party.

1.2 Parte Dahuluk mak na'in úniku no esklusivu, administradór, no kontroladór ba konta master Starlink ne'ebé uza atu fornese servisu internet ba Parte Daruak.

1.3 The Second Party expressly acknowledges and agrees that:

1.3 Parte Daruak rekoñese no konkorda espresamente katak:

• The master Starlink account remains exclusively under the control of the First Party.
• The Second Party has no ownership rights over the master account.
• The Second Party shall not request, attempt to obtain, or access master account credentials.
• The Second Party may only use and monitor the internet service made available.

• Konta master Starlink kontinua iha kontrolu esklusivu Parte Dahuluk nian.
• Parte Daruak la iha direitu propriedade ba konta master.
• Parte Daruak labele husu, koko atu hetan, ka asesu kredensiál konta master nian.
• Parte Daruak bele de'it uza no monitoriza servisu internet ne'ebé fornese ba nia.

1.4 The First Party retains exclusive authority to:

1.4 Parte Dahuluk mantein autoridade esklusiva atu:

• Activate, suspend, or terminate service
• Modify service plans
• Manage bandwidth allocation
• Configure equipment settings
• Control billing and account management

• Ativa, suspende, ka termina servisu
• Muda planu servisu
• Jere alokasaun largura-banda (bandwidth)
• Konfigura definisaun ekipamentu nian
• Kontrola faturasaun no jestaun konta

CLAUSE 2 – PURPOSE OF CONTRACT

KLAUZULA 2 – OBJETIVU KONTRATU NIAN

The purpose of this Contract is to regulate the supply, installation, configuration, and provision of Starlink internet services at:

Objetivu Kontratu ida-ne'e nian mak atu regula fornesimentu, instalasaun, konfigurasaun, no provizaun servisu internet Starlink iha:

Installation Address as described in Annex I (or) See Annex I

Enderesu Instalasaun hanesan deskreve iha Aneksu I (ka) Haree Aneksu I

The Equipment supplied includes the Starlink Kit and related accessories as described in Annex I (refer to Annex I for kit number).

Ekipamentu ne'ebé fornese inklui Kit Starlink no asesóriu sira ne'ebé relasiona, hanesan deskreve iha Aneksu I (haree Aneksu I ba númeru kit).

CLAUSE 3 – EQUIPMENT, OWNERSHIP AND RISK

KLAUZULA 3 – EKIPAMENTU, PROPRIEDADE NO RISKU

3.1 Equipment may include satellite dish, router, mounting systems, cables, and power components.

3.1 Ekipamentu bele inklui antena satélite (dish), router, sistema montajen, kabu, no komponente enerjia nian.

3.2 Ownership (tick applicable option):

3.2 Propriedade (marka opsaun ne'ebé aplika):

☒ Equipment is sold to the Second Party

☒ Ekipamentu fa'an ba Parte Daruak

☐ Equipment remains property of the First Party

☐ Ekipamentu kontinua nu'udar propriedade Parte Dahuluk nian

3.3 Risk Transfer:

3.3 Transferénsia Risku:

Upon delivery and installation, all risk of loss, theft, damage, electrical failure, lightning damage, environmental exposure, or misuse transfers to the Second Party.

Hafoin entrega no instalasaun, risku hotu-hotu kona-ba lakon, na'ok, estragu, falla elétrika, estragu husi rai-lakan (relâmpagu), espozisaun ambientál, ka uzu sala, transfere ba Parte Daruak.

3.4 The First Party shall not be liable for damage caused by:

3.4 Parte Dahuluk sei la responsabiliza ba estragu ne'ebé kauza husi:

• Electrical instability
• Power surges or voltage fluctuation
• Generator malfunction
• Lightning
• Improper grounding
• Structural failure
• Water infiltration
• Unauthorized relocation
• Self-installation
• Third-party interference

• Instabilidade elétrika
• Piku enerjia (surge) ka flutuasaun voltajen
• Avaria jeradór nian
• Rai-lakan (relâmpagu)
• Ligasaun-rai (grounding) ne'ebé la loos
• Falla estruturál
• Bee tama (infiltrasaun bee)
• Muda-fatin sein autorizasaun
• Instalasaun rasik (auto-instalasaun)
• Interferénsia husi parte terseira

3.5 The Second Party is solely responsible for ensuring:

3.5 Parte Daruak mak responsável mesak atu asegura:

• Proper electrical infrastructure
• Surge protection systems
• Adequate grounding
• Safe and stable installation structure

• Infraestrutura elétrika ne'ebé apropriada
• Sistema protesaun kontra piku enerjia (surge)
• Ligasaun-rai (grounding) ne'ebé adekuadu
• Estrutura instalasaun ne'ebé seguru no estável

3.6 Any repair or replacement resulting from causes attributable to the Second Party shall be fully paid by the Second Party at current market value.

3.6 Reparasaun ka substituisaun naran ida ne'ebé rezulta husi kauza sira ne'ebé atribui ba Parte Daruak, Parte Daruak sei selu tomak tuir folin merkadu atuál.

CLAUSE 4 – TERM AND MINIMUM COMMITMENT

KLAUZULA 4 – PRAZU NO KOMPROMISU MÍNIMU

4.1 This Contract shall be valid for a period of {{billing_city}} Months as selected by the Client, commencing from the date of signing of this Contract, and expiring automatically upon completion of the chosen term.

4.1 Kontratu ida-ne'e sei vigora ba períodu Fulan {{billing_city}} hanesan Kliente hili, hahú husi data asinatura Kontratu ida-ne'e nian, no remata automatikamente bainhira prazu ne'ebé hili kompleta.

4.2 Promotional Commitment:

4.2 Kompromisu Promosionál:

If the Client subscribes under any promotional offer (discounted equipment, installation, or monthly fee), the Client agrees to a strict and non-cancellable minimum commitment of {{billing_city}} consecutive months.

Se Kliente subskreve iha oferta promosionál ruma (ekipamentu, instalasaun, ka taxa mensál ho deskontu), Kliente konkorda ho kompromisu mínimu rigorozu no labele kansela ba fulan {{billing_city}} tuituir malu.

4.3 Early Termination:

4.3 Terminasaun Sedu:

If the Client terminates before completing the {{billing_city}} month period, the Client shall immediately pay all remaining monthly fees for the unexpired term.

Se Kliente termina molok kompleta períodu fulan {{billing_city}} nian, Kliente tenke selu kedas taxa mensál hotu-hotu ne'ebé restu ba prazu ne'ebé seidauk kompleta.

4.4 Automatic Renewal:

4.4 Renovasaun Automátika:

Unless written notice of termination is provided at least thirty (30) days before expiration, the contract shall automatically renew for an additional 12 month period under the same terms.

Se la fó avizu eskrita kona-ba terminasaun pelumenus loron tolunulu (30) molok prazu remata, kontratu sei renova automatikamente ba períodu adisionál fulan 12 nian ho termu hanesan.

CLAUSE 5 – PAYMENT TERMS

KLAUZULA 5 – TERMU PAGAMENTU NIAN

5.1 Monthly Service Fee is as described in Annex I (or) See Annex I

5.1 Taxa Servisu Mensál hanesan deskreve iha Aneksu I (ka) Haree Aneksu I

5.2 Payments shall be made two (2) days before the monthly billing cycle.

5.2 Pagamentu tenke halo loron rua (2) molok siklu faturasaun mensál.

5.3 Late Payment: If payment is delayed more than ten (10) days:

5.3 Pagamentu Tarde: Se pagamentu tarde liu loron sanulu (10):

• A penalty will apply;
• Service may be suspended without further notice;
• Reconnection fee may apply.

• Multa ida sei aplika;
• Servisu bele suspende sein avizu tan;
• Taxa rekoneksaun bele aplika.

5.4 No refund shall be granted for partial usage.

5.4 Sei la fó reembolsu ba uzu parsiál.

5.5 All bank charges or interbank deductions shall be borne by the Second Party.

5.5 Kustu bankáriu ka dedusaun interbankária hotu-hotu sei sai responsabilidade Parte Daruak nian.

5.6 Payment may be made by Credit Card, Direct Debit, Cheque, Cash or Bank Transfer to the First Party account.

5.6 Pagamentu bele halo liuhusi Kartaun Kréditu, Débitu Diretu, Cheque, Osan-tunai ka Transferénsia Bankária ba konta Parte Dahuluk nian.

CLAUSE 6 – DATA PLANS AND BILLING

KLAUZULA 6 – PLANU DADUS NO FATURASAUN

6.1 Data plans shall be selected by the Second Party as described in Annex I.

6.1 Planu dadus sei hili husi Parte Daruak hanesan deskreve iha Aneksu I.

6.2 If data consumption exceeds the purchased allocation:

6.2 Se konsumu dadus liu alokasaun ne'ebé sosa ona:

• Additional charges shall apply;
• Customized plan billing may be activated;
• Charges shall appear on the next invoice.

• Kobransa adisionál sei aplika;
• Faturasaun ba planu personalizadu bele ativa;
• Kobransa sira sei mosu iha fatura tuirmai.

6.3 The First Party may adjust billing methods to align with Starlink system requirements.

6.3 Parte Dahuluk bele ajusta métodu faturasaun atu alinha ho rekizitu sistema Starlink nian.

CLAUSE 7 – WARRANTY AND SUPPORT

KLAUZULA 7 – GARANTIA NO APOIU

7.1 Equipment is guaranteed to be new and free from manufacturing defects.

7.1 Garante katak ekipamentu foun no livre husi defeitu fabrikasaun nian.

7.2 Warranty applies only to equipment installed by technicians certified by Vorakai, Lda.

7.2 Garantia aplika de'it ba ekipamentu ne'ebé instala husi tékniku sira ne'ebé sertifikadu husi Vorakai, Lda.

7.3 Warranty does not cover:

7.3 Garantia la kobre:

• Electrical damage
• Lightning damage
• Improper installation
• Self-installation
• Negligence or misuse

• Estragu elétriku
• Estragu husi rai-lakan (relâmpagu)
• Instalasaun ne'ebé la loos
• Instalasaun rasik (auto-instalasaun)
• Neglijénsia ka uzu sala

7.4 Technical support shall be provided according to the selected support plan.

7.4 Apoiu tékniku sei fornese tuir planu apoiu ne'ebé hili.

CLAUSE 8 – LIMITATION OF LIABILITY

KLAUZULA 8 – LIMITASAUN RESPONSABILIDADE NIAN

8.1 Services are provided on an "AS IS" and "AS AVAILABLE" basis.

8.1 Servisu sira fornese iha baze "NUNE'E MAK IHA" ("AS IS") no "BAINHIRA DISPONÍVEL" ("AS AVAILABLE").

8.2 The First Party is not responsible for:

8.2 Parte Dahuluk la responsável ba:

• Satellite outages
• Weather interference
• Network congestion
• Government restrictions
• Starlink policy changes

• Interrupsaun satélite nian
• Interferénsia husi tempu (klima)
• Konjestaun rede nian
• Restrisaun Governu nian
• Mudansa polítika Starlink nian

8.3 The First Party shall not be liable for:

8.3 Parte Dahuluk sei la responsabiliza ba:

• Loss of profit
• Business interruption
• Loss of data
• Indirect or consequential damages

• Lakon lukru
• Interrupsaun negósiu
• Lakon dadus
• Estragu indiretu ka konsekuensiál

8.4 Maximum liability shall not exceed the equivalent of one (1) month's subscription fee.

8.4 Responsabilidade másima sei la liu montante ne'ebé ekivalente ho taxa subskrisaun fulan ida (1) nian.

CLAUSE 9 – INDEMNIFICATION

KLAUZULA 9 – INDEMNIZASAUN

The Second Party agrees to indemnify and hold harmless the First Party against any claims arising from:

Parte Daruak konkorda atu indemniza no proteje Parte Dahuluk kontra keixa naran ida ne'ebé mosu husi:

• Illegal use of internet services
• Cybercrime
• Copyright infringement
• Equipment misuse
• Electrical damage caused by the Client

• Uzu ilegál servisu internet nian
• Krime sibernétiku
• Violasaun direitu autór nian
• Uzu sala ekipamentu
• Estragu elétriku ne'ebé kauza husi Kliente

CLAUSE 10 – SUSPENSION AND TERMINATION

KLAUZULA 10 – SUSPENSAUN NO TERMINASAUN

10.1 The First Party may immediately suspend service if:

10.1 Parte Dahuluk bele suspende servisu kedas se:

• Payment default exceeds ten (10) days;
• Illegal activity is suspected;
• Equipment tampering occurs;
• Unauthorized access attempts occur.

• Falta pagamentu liu loron sanulu (10);
• Iha suspeita ba atividade ilegál;
• Akontese manipulasaun (tampering) ba ekipamentu;
• Akontese tentativa asesu sein autorizasaun.

10.2 Upon termination:

10.2 Bainhira termina:

• All outstanding amounts become immediately due;
• Equipment owned by First Party must be returned within seven (7) days.

• Montante pendente hotu-hotu sai tenke selu kedas;
• Ekipamentu ne'ebé propriedade Parte Dahuluk nian tenke entrega fila-fali iha loron hitu (7) nia laran.

CLAUSE 11 – FORCE MAJEURE

KLAUZULA 11 – FORSA MAIOR

Neither Party shall be liable for failure due to events beyond reasonable control, including natural disasters, war, government action, or satellite failure.

Parte ida sei la responsabiliza ba falla tanba eventu sira ne'ebé liu husi kontrolu razoável, inklui dezastre naturál, funu, asaun Governu nian, ka falla satélite nian.

CLAUSE 12 – INTELLECTUAL PROPERTY

KLAUZULA 12 – PROPRIEDADE INTELETUÁL

All technical documentation, configurations, account structures, and service methods remain the exclusive property of the First Party.

Dokumentasaun téknika, konfigurasaun, estrutura konta, no métodu servisu hotu-hotu kontinua nu'udar propriedade esklusiva Parte Dahuluk nian.

CLAUSE 13 – CONFIDENTIALITY

KLAUZULA 13 – KONFIDENSIALIDADE

Both Parties shall maintain confidentiality of all technical and commercial information exchanged.

Parte rua tenke mantein konfidensialidade ba informasaun téknika no komersiál hotu-hotu ne'ebé troka entre sira.

CLAUSE 14 – APPLICABLE LAW

KLAUZULA 14 – LEI APLIKÁVEL

This Contract shall be governed by the laws of the Democratic Republic of Timor-Leste.

Kontratu ida-ne'e sei rejida husi lei sira Repúblika Demokrátika Timor-Leste nian.

Any dispute shall be submitted to the competent courts of Dili.

Disputa naran ida sei submete ba tribunál kompetente sira iha Díli.

CLAUSE 15 – FINAL PROVISIONS

KLAUZULA 15 – DISPOZISAUN FINÁL

This Contract constitutes the entire agreement between the Parties.

Kontratu ida-ne'e konstitui akordu tomak entre Parte sira.

Any amendments must be made in writing and signed by both Parties.

Alterasaun naran ida tenke halo ho eskrita no asina husi Parte rua.

CLAUSE 16 – EXECUTION AND COUNTERPARTS

KLAUZULA 16 – EXEKUSAUN NO VIA ORIJINÁL SIRA

16.1 The Parties declare that they have read, understood, and agreed to all terms and conditions of this Contract, and that they sign it freely and voluntarily, without coercion or undue influence.

16.1 Parte sira deklara katak sira lee ona, komprende, no konkorda ho termu no kondisaun hotu-hotu Kontratu ida-ne'e nian, no katak sira asina ho livre no voluntariamente, sein koersaun ka influénsia indevida.

16.2 This Contract is executed in two (2) original counterparts of equal legal value, one held by each Party.

16.2 Kontratu ida-ne'e halo iha via orijinál rua (2) ho valór legál hanesan, Parte ida-idak kaer ida.

CLAUSE 17 EMPLOYEE INCENTIVE PROGRAM

KLAUZULA 17 PROGRAMA INSENTIVU BA FUNSIONÁRIU

17.1 Where the Second Party is an employee of the First Party at the time of signing, the Monthly Service Fee applicable under this Contract reflects a discounted internal employee rate.

17.1 Bainhira Parte Daruak mak funsionáriu Parte Dahuluk nian iha momentu asinatura, Taxa Servisu Mensál ne'ebé aplika iha Kontratu ida-ne'e reflete folin internu ho deskontu ba funsionáriu.

17.2 Should the Second Party's employment with the First Party end for any reason (resignation, termination, or otherwise), the discounted rate shall automatically cease as of the last day of employment, and the Monthly Service Fee shall immediately revert to the First Party's then-current full retail price for the equivalent plan.

17.2 Se relasaun traballu Parte Daruak nian ho Parte Dahuluk remata tanba razaun naran ida (rezignasaun, terminasaun, ka seluk), folin ho deskontu sei para automatikamente iha loron ikus traballu nian, no Taxa Servisu Mensál sei fila kedas ba folin retallu tomak Parte Dahuluk nian iha momentu ne'ebá ba planu ekivalente.

17.3 The First Party shall notify the Second Party in writing of the revised fee and effective date. Continued use of the service after the effective date constitutes acceptance of the revised fee.

17.3 Parte Dahuluk sei avizu Parte Daruak ho eskrita kona-ba taxa revista no data efetiva. Kontinua uza servisu hafoin data efetiva signifika simu taxa revista.

CLAUSE 18 EXTERNAL EMPLOYEE INCENTIVE PROGRAM

KLAUZULA 18 PROGRAMA INSENTIVU BA FUNSIONÁRIU ESTERNU

18.1 Notwithstanding Clause 5.2, if the Monthly Service Fee is not paid by the due date (2) days prior to the applicable billing cycle, the full outstanding cost of the hardware/equipment supplied under Annex I (including any discount originally applied) shall become immediately due and payable in full.

18.1 Maski ho buat ne'ebé hakerek iha Klauzula 5.2, se Taxa Servisu Mensál la selu to'o data limite (loron rua (2) molok siklu faturasaun ne'ebé aplika), kustu pendente tomak husi hardware/ekipamentu ne'ebé fornese tuir Aneksu I (inklui deskontu naran ida ne'ebé aplika iha inísiu) sei sai tenke selu kedas no tomak.

18.2 This amount is payable in addition to, and not in substitution for, any other remedies available to the First Party under Clause 5.3 (late payment penalty, suspension, reconnection fee) and Clause 10 (suspension and termination).

18.2 Montante ida-ne'e tenke selu aleinde, no la'ós hodi substitui, remédiu sira seluk ne'ebé disponível ba Parte Dahuluk tuir Klauzula 5.3 (multa ba pagamentu tarde, suspensaun, taxa rekoneksaun) no Klauzula 10 (suspensaun no terminasaun).

18.3 The First Party may pursue collection of this amount through any lawful means, including the courts of Dili as set out in Clause 14.

18.3 Parte Dahuluk bele buka atu kobra montante ida-ne'e liuhusi meiu legál naran ida, inklui tribunál sira Díli nian hanesan define iha Klauzula 14.