Vorakai, Lda, TIN: 1419352, with headquarters at Palm Business, Block F, Fatumeta, Bairo Pite, Dom Aleixo, Díli, Timor-Leste, duly represented by Mr. Jecry C. Marcal, CEO Vorakai,Lda,

Hereinafter referred to as the “First Party”.

SECOND PARTY

Mr./Ms./Company: {{billing_first_name}} {{billing_last_name}}

ID/TIN: {{billing_address_2}}

Address: {{billing_address_1}}

Hereinafter referred to as the “Second Party” or “Client”.

The First Party and the Second Party shall collectively be referred to as the “Parties”.

CLAUSE 1 – NATURE OF SERVICE AND MASTER ACCOUNT CONTROL

1.1 The First Party provides Starlink internet connectivity services as an independent service provider and sole authorized aggregator.

1.2 The First Party is the sole and exclusive holder, administrator, and controller of the Starlink master account used to provide internet services to the Second Party.

1.3 The Second Party expressly acknowledges and agrees that:

• The master Starlink account remains exclusively under the control of the First Party.
• The Second Party has no ownership rights over the master account.
• The Second Party shall not request, attempt to obtain, or access master account credentials.
• The Second Party may only use and monitor the internet service made available.

1.4 The First Party retains exclusive authority to:

• Activate, suspend, or terminate service
• Modify service plans
• Manage bandwidth allocation
• Configure equipment settings
• Control billing and account management

CLAUSE 2 – PURPOSE OF CONTRACT

The purpose of this Contract is to regulate the supply, installation, configuration, and provision of Starlink internet services at:

Installation Address as described in Annex I (or) See Annex I

The Equipment supplied includes the Starlink Kit and related accessories as described in Annex I (refer to Annex I for kit number).

CLAUSE 3 – EQUIPMENT, OWNERSHIP AND RISK

3.1 Equipment may include satellite dish, router, mounting systems, cables, and power components.

3.2 Ownership (tick applicable option):

  Equipment is sold to the Second Party

  ☐ Equipment remains property of the First Party

3.3 Risk Transfer:

Upon delivery and installation, all risk of loss, theft, damage, electrical failure, lightning damage, environmental exposure, or misuse transfers to the Second Party.

3.4 The First Party shall not be liable for damage caused by:

• Electrical instability
• Power surges or voltage fluctuation
• Generator malfunction
• Lightning
• Improper grounding
• Structural failure
• Water infiltration
• Unauthorized relocation
• Self-installation
• Third-party interference

3.5 The Second Party is solely responsible for ensuring:

• Proper electrical infrastructure
• Surge protection systems
• Adequate grounding
• Safe and stable installation structure

3.6 Any repair or replacement resulting from causes attributable to the Second Party shall be fully paid by the Second Party at current market value.

CLAUSE 4 – TERM AND MINIMUM COMMITMENT

4.1 This Contract shall be valid for a period of  {{billing_city}} Months as selected by the Client, commencing from the date of signing of this Contract, and expiring automatically upon completion of the chosen term.

4.2 Promotional Commitment:

If the Client subscribes under any promotional offer (discounted equipment, installation, or monthly fee), the Client agrees to a strict and non-cancellable minimum commitment of {{billing_city}} consecutive months.

4.3 Early Termination:

If the Client terminates before completing the {{billing_city}} month period, the Client shall immediately pay all remaining monthly fees for the unexpired term.

4.4 Automatic Renewal:

Unless written notice of termination is provided at least thirty (30) days before expiration, the contract shall automatically renew for an additional 12 month period under the same terms.

CLAUSE 5 – PAYMENT TERMS

5.1 Monthly Service Fee is as described in Annex I (or) See Annex I

5.2 Payments shall be made two (2) days before the monthly billing cycle.

5.3 Late Payment:

If payment is delayed more than ten (10) days:

• A penalty will apply;
• Service may be suspended without further notice;
• Reconnection fee may apply.

5.4 No refund shall be granted for partial usage.

5.5 All bank charges or interbank deductions shall be borne by the Second Party.

5.6 Payment may be made by Credit Card, Direct Debit, Cheque, Cash or Bank Transfer to the First Party account.

CLAUSE 6 – DATA PLANS AND BILLING

6.1 Data plans shall be selected by the Second Party as described in Annex I.

6.2 If data consumption exceeds the purchased allocation:

• Additional charges shall apply;
• Customized plan billing may be activated;
• Charges shall appear on the next invoice.

6.3 The First Party may adjust billing methods to align with Starlink system requirements.

CLAUSE 7 – WARRANTY AND SUPPORT

7.1 Equipment is guaranteed to be new and free from manufacturing defects.

7.2 Warranty applies only to equipment installed by technicians certified by Vorakai, Lda.

7.3 Warranty does not cover:

• Electrical damage
• Lightning damage
• Improper installation
• Self-installation
• Negligence or misuse

7.4 Technical support shall be provided according to the selected support plan.

CLAUSE 8 – LIMITATION OF LIABILITY

8.1 Services are provided on an “AS IS” and “AS AVAILABLE” basis.

8.2 The First Party is not responsible for:

• Satellite outages
• Weather interference
• Network congestion
• Government restrictions
• Starlink policy changes

8.3 The First Party shall not be liable for:

• Loss of profit
• Business interruption
• Loss of data
• Indirect or consequential damages

8.4 Maximum liability shall not exceed the equivalent of one (1) month’s subscription fee.

CLAUSE 9 – INDEMNIFICATION

The Second Party agrees to indemnify and hold harmless the First Party against any claims arising from:

• Illegal use of internet services
• Cybercrime
• Copyright infringement
• Equipment misuse
• Electrical damage caused by the Client

CLAUSE 10 – SUSPENSION AND TERMINATION

10.1 The First Party may immediately suspend service if:

• Payment default exceeds ten (10) days;
• Illegal activity is suspected;
• Equipment tampering occurs;
• Unauthorized access attempts occur.

10.2 Upon termination:

• All outstanding amounts become immediately due;
• Equipment owned by First Party must be returned within seven (7) days.

CLAUSE 11 – FORCE MAJEURE

Neither Party shall be liable for failure due to events beyond reasonable control, including natural disasters, war, government action, or satellite failure.

CLAUSE 12 – INTELLECTUAL PROPERTY

All technical documentation, configurations, account structures, and service methods remain the exclusive property of the First Party.

CLAUSE 13 – CONFIDENTIALITY

Both Parties shall maintain confidentiality of all technical and commercial information exchanged.

CLAUSE 14 – APPLICABLE LAW

This Contract shall be governed by the laws of the Democratic Republic of Timor-Leste.

Any dispute shall be submitted to the competent courts of Dili.

CLAUSE 15 – FINAL PROVISIONS

This Contract constitutes the entire agreement between the Parties.

Any amendments must be made in writing and signed by both Parties.

CLAUSE 16 – EXECUTION AND COUNTERPARTS

16.1 The Parties declare that they have read, understood, and agreed to all terms and conditions of this Contract, and that they sign it freely and voluntarily, without coercion or undue influence.

16.2 This Contract is executed in two (2) original counterparts of equal legal value, one held by each Party.

CLAUSE 17 EMPLOYEE INCENTIVE PROGRAM

17.1 Where the Second Party is an employee of the First Party at the time of signing, the Monthly Service Fee applicable under this Contract reflects a discounted internal employee rate.

17.2 Should the Second Party's employment with the First Party end for any reason (resignation, termination, or otherwise), the discounted rate shall automatically cease as of the last day of employment, and the Monthly Service Fee shall immediately revert to the First Party's then-current full retail price for the equivalent plan.

17.3 The First Party shall notify the Second Party in writing of the revised fee and effective date. Continued use of the service after the effective date constitutes acceptance of the revised fee.

CLAUSE 18 EXTERNAL EMPLOYEE INCENTIVE PROGRAM

18.1 Notwithstanding Clause 5.2, if the Monthly Service Fee is not paid by the due date (2) days prior to the applicable billing cycle, the full outstanding cost of the hardware/equipment supplied under Annex I (including any discount originally applied) shall become immediately due and payable in full.

18.2 This amount is payable in addition to, and not in substitution for, any other remedies available to the First Party under Clause 5.3 (late payment penalty, suspension, reconnection fee) and Clause 10 (suspension and termination).

18.3 The First Party may pursue collection of this amount through any lawful means, including the courts of Dili as set out in Clause 14.

ANEX I SPECIFICATION AND PRICING